Frequently Asked Questions (FAQs)

💡Product Questions

What is the Sootheri Cap?
The Sootheri Cap is a wearable cold and warm therapy cap designed to naturally soothe migraines, headaches, tension, and sinus pressure. It offers 360° compression and light-blocking comfort for holistic relief — no medication needed.

How does it work?
You can chill or gently warm the cap, depending on your needs:

For cold therapy, place it in the fridge or freezer for 1–2 hours.

For warm therapy, microwave it for 10–15 seconds (always test temperature before use).
Cold therapy helps reduce inflammation and numb pain, while warm therapy improves circulation and eases muscle tension.

Is it one size fits all?
Yes! The Sootheri Cap is made from a soft, stretchable material that comfortably fits most head sizes.

How long does the effect last?

Cold therapy lasts approximately 20–30 minutes.

Warm therapy lasts about 10–15 minutes.
You can re-chill or reheat it as needed.

Can I wear it while sleeping?
Yes — it’s safe and designed to be worn lying down. However, we recommend removing it once the effect wears off to avoid skin sensitivity.

🧼 Care & Use

How do I clean the cap?
Hand-wash only using mild soap and cold water. Do not machine wash or dry.

Can I microwave it?
Yes! For warm therapy, microwave the cap for 10–15 seconds, then test before applying. Do not overheat or exceed 20 seconds total. Never heat from frozen — let it return to room temperature first.

🚚 Shipping & Orders

How long will my order take?

Domestic (Australia): 3–7 business days

International: varies based on location

Do you offer free shipping?
Yes — all orders over TBC qualify for free shipping.

Can I track my order?
Yes! You’ll receive a tracking link via email once your order has been dispatched.

🔁 Returns & Support

What’s your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your Sootheri Cap, contact us within 30 days for a refund or exchange.

How do I contact support?
Email us at support@sootheri.com — we’re here to help and usually reply within 24–48 hours.